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Processing Time
All items are handmade and created after an order is placed.
Processing times may vary depending on order volume and product type but typically range from 3–10 business days unless otherwise noted in the product listing.
Processing time refers to the time needed to create your order before it is shipped and does not include shipping time.
Shipping
Orders are shipped via reputable carriers such as USPS, UPS, or FedEx.
Estimated shipping times depend on the carrier and your location. Once your order has shipped, you will receive tracking information if available.
Please note:
- Shipping delays caused by carriers, weather, or holidays are outside of our control.
- The customer is responsible for ensuring that the shipping address provided at checkout is accurate.
We are not responsible for packages lost due to incorrect addresses entered at checkout.
Returns, Exchanges, and Cancellations
Because each item is handmade and custom created for each customer, we do not accept returns, exchanges, or cancellations once an order has been placed.
This policy helps ensure that materials and time dedicated to creating custom items are not wasted.
However, your satisfaction matters. If there is a problem with your order, please contact us and we will do our best to help.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
Please include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
Once reviewed, we will work with you to provide a replacement or appropriate resolution.
Product Variations
Due to the handmade nature of our products, slight variations in color, texture, or finish may occur. These small differences are part of what makes each handmade item unique.
Additionally, colors may appear slightly different depending on your screen or device settings.
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how information is collected, used, and protected when you visit or make a purchase from this website.
Information We Collect -- When you place an order or interact with the website, we may collect certain information including: Name, Billing and shipping address, email address, phone number (if provided), payment details necessary to process your order. Payment information is processed securely through third-party payment providers and is not stored directly on our website servers.
How Your Information Is Used -- Your information may be used to: Process and ship your orders; Communicate with you about your purchase; Provide customer service; Improve Website functionality and user experience. We will never sell or rent your personal information to third parties.
Cookies and Website Analytics -- This website may use cookies or analytics tools to understand how visitors use the site and improve performance. Cookies are small data files stored on your device that help enhance your browsing experience. You may disable cookies through your browser settings if preferred.
Third-Party Services -- We may use trusted third-party services to operate the website, process payments, or fulfill shipping. These services only receive the information necessary to perform their functions.
Data Security -- We take reasonable steps to protect your personal information using secure systems and best practices.
Your Rights -- You may request access to or deletion of your personal information by contacting us using the contact information on this website.
Payment
Payment is required at the time of purchase.
Accepted payment methods depend on the checkout platform but may include major credit cards, debit cards, and secure digital payment systems.
All transactions are processed securely.